Principle Toyota was never given the opportunity to either look at the vehicle to see if we could correct any issues that she was having nor did we have the opportunity to possibly purchase the vehicle from her at a fair market value. She states that the vehicle lost value due to there still possibly being problems with the vehicle so she is requesting the loss of equity. She then stated to me that she no longer owns the vehicle and that she had traded the vehicle in at another facility. I asked her if she was still having concerns with the vehicle repairs or if any new problems had arisen since the last time the vehicle was in the shop. All of these repairs were covered under her vehicle service agreement that she had purchased so it was no out of pocket cost to her for the repairs that were completed. I apologized to her for the amount of time that her vehicle was in the shop and the delays in getting the vehicle repaired which were mainly due to a backordered wiring harness. I called and spoke to this customer about the repairs that were made to her 2018 Toyota Camry. And I feel I was mislead because I am a women on the repairs. I believe they threw it all together in an attempt to mislead me it was fixed only after I filed my first complaint. I am afraid they made all of my original problems worse because it still makes the noise when you make sudden stops. I've lost time and money because I am in sales being without a vehicle. The car seemingly has more issues then it did when I dropped it off but no one will allow you to speak with anyone at Toyota the manager at the dealership has not called back after several complaints. I don't feel a safe driving the car or leaving it under my garage. Some functions now don't wk and I realized this an hour after I picked it up I took it back and was told if I do another claim Toyota will drop my warranty. Not the case the clicker doesn't wk, the light on the inside and outside will not go off. I picked up my car a month later but I asked the manager to make sure this car was fixed because its my only means of transportation he assured me it was. It was not until Aug 6th when I filed a Toyota complaint I ws told they had it ready. A month later I still didn't have my car I called every other day no one would return my call or messages. I got the rental added the extra insurance for $16 a day thinking it would be two days. I took it in the first week of August because I was told the parts were in to fix it and it would be 2 days. I got a call at the end of July to bring it in. He would order the parts and call for me to bring it in and get the Rental. The manager told me he would be my contact person. The air was knocking in the heat and there is a sound that comes from my driver side when you make abrupt stops. They kept it 3 days which prompted me to then speak with the manager about the communication and service. I took my car to Toyota in July they told me I would have it back in one day.
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